This is the best example ever of why companies need to use UK call centres... This is an actual transcript of a 23 minute call I had with my insurance company today when I found out that as of yesterday I would have been driving without insurance because they are incapable of sending letters and putting accurate information on a website!
http://iross.net/nud-transcript.html
This will be my last year with Norwich Union I imagine.
I'm Going Mad... (Norwich Union Direct)
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