I'm Going Mad... (Norwich Union Direct)

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rossmck
B3
Posts: 271
Joined: Thu Apr 12, 2007 8:55 am
Location: Glasgow

I'm Going Mad... (Norwich Union Direct)

Post by rossmck »

This is the best example ever of why companies need to use UK call centres... This is an actual transcript of a 23 minute call I had with my insurance company today when I found out that as of yesterday I would have been driving without insurance because they are incapable of sending letters and putting accurate information on a website!

http://iross.net/nud-transcript.html

This will be my last year with Norwich Union I imagine.

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