UKPassats

VW use Shoesmiths in London. Indeed, VW have settled right up to the point of walking into the hearing, in cases. I know plenty of individuals across the country, who have successfully represented themselves with their claims against many different companies and with the minimum of cost. These indiv...

Whilst the scandal runs rife throughout the rest of the VAG group, it would appear they have already started cost cutting in the warranty claims area of the company. VW management Executive team are now telling valued customers and I quote “It’s not cost effective to repair your car”. This is ...

Is this acceptable on a 2006 VW Passat?! Absolutely NOT !!! You have ALL the classic signs of corrosion on your vehicle and ALL in about the worst advanced state that I have seen for this age of vehicle. I think I only recall seeing one other Passat who's tailgate was so bad. YOU MUST take it to a ...

In light of the recent emissions scandal, VW appear to be on lock-down in the UK. A lot of the UK media have naturally focussed their attention on Volkswagens dealings with their cars and customers. This was brought to the attention by SKY NEWS who broadcast this news report at the bottom of the fol...

Hi all, Am following this guide; http://www.corroding-volkswagens.com/advice-on-how-to-make-vw/ And am at the stage of needing to get a quote for full replacement panels. Can someone advise what the rules around this are? Does it have to be a VW approved body shop or can it be any body shop that ca...

For those of you struggling and contemplating pursuing their claim through the small claims court, please be aware, if you are sending a "Data Access Request" to VW in order to collate evidence for your claim, VW are playing stalling tactics and being highly obstinate in dealing with other...

That’s the exact stance you must take to get a result... Jump up and down, threaten court, plaster images of your rusty car across the web, on Twitter, Facebook and any other outlet. Just don’t give in because like BB above said, their cust services are playing damage limitations with us all. Th...

Can someone please advise where I can get a copy of the original 12 year warranty? Been told it is not a warrantable claim as it is a paint defect and not through corrosion (even though they are still offering 50%) but even if that wasn't the case I would have issues claiming because it has been ru...

Can someone please advise where I can get a copy of the original 12 year warranty? Been told it is not a warrantable claim as it is a paint defect and not through corrosion (even though they are still offering 50%) but even if that wasn't the case I would have issues claiming because it has been ru...

Link with useful contacts: http://www.corroding-volkswagens.com/new-page-5/ Baldybouncer is right. Take images of your corrosion and flood VW facebook and twitter accounts. Make yourself as visible as possible and send litters to Alex Smith. Martin Winterkorn will only forward hi onto Smiths departm...

I was denied full repair by VW on my old B6 even after letters to Germany and UK head offices. I even tried the trying another dealership route which paid out in full for others, pulling them up on social media about it had posts deleted the same comments back call our customer services department ...

These are the same problems that we all have, yet we have managed to get them to cover it FOC. Its just damage limitations to VW. The less they pay on every car, the larger their bottom line. The poo they are giving you is no different from the same crock we have all heard. Your issues are identicle...

good on u, but mine fight is over. did have a call from VW again last week, after emailing both of the CEO's in UK and Germany and they still said that will be only 50% good will Don’t give in. The pure fact that they have offered you 50% Goodwill alone ??????? Never quite got that crock of Sh*T,...

UPDATE: WREXHAM VW have sorted it to 100% good will - finally getting somewhere!! There a decent garages around! So result Passat 5% of cost (£50 of £1100) to replace bonnet and Touran 100% cost paid by VW! So anyone having trouble - do not give up its worth the fight Nice one baldybouncer ,,,,, ...

Indeed VW's literature always define corrosion covered as "Through Corrosion". No mention of all the manufacturing defects these vehicles were sold to us with. Every issue on these vehicles, whether it be tailgate, wings, bonnets, inner door seams are all manufacturing defects. Essentially...

For all those who may be interested, I have updated the web site to include a sample complaints letters to the CEO of VW UK and data access request letter at the bottom of the flow chart. This suggests ways to deal with getting your car repaired 100% through the 12 yr. anti-corrosion warranty These ...

sebp75 wrote:I need some help with it guys. who do u emailed about it, can't find the email addresses
just had a phone call from VW UK cust care confirming that 50% is the best they can do and the corrosion around the reg lights and along the bottom strip are due to the fittings

PM sent

Well done James,

your story sends a great message to everyone experiencing the usual VW mickey take.

Hopefully others receiving the “Factory Goodwill Percentage” poo will start to challenge it !!

Stu

Ha ha ha ha Prized indeed. the twit at Newport VW asked me why I was parting out my old Astra when we bought the Passat. When I told him it failed the MOT due to the bad corrosion issues, I quote he said "VW's don’t corrode, and if they do, we will simply sort it out with our generous 12 yr. ...

found this: http://www.whatcar.com/car-news/volkswagen-passat-tailgate-rust-problem/1217338 So is the rust on the boot covered? If so why is the bonnet not for the same fold edge fault? This is the same poo they always give to their customers who bought into the VW quality brand. Everyone I have sp...

Sadly another vehicle owner, who believing in both the VW and their quality ethos, is now finding both the dealer and VW trying to make him pay for his warranty. One thing I would ask VW is, have we not paid upfront for our warranties when we purchase these vehicles. Is this not factored into the co...

Its Wrexham Volkswagen... Not noticed any other rust - its a saloon so not effected on the boot I presume... I expect to have to fight to get it sorted and they think they are doing me a favour with 75% good will - but the cost of a new bonnet etc is over £1100!! Yes, when you factor in the cost o...

So what changes the mind of the dealer/vw cust service? I am about to start playing the game to get 100% paid on my bonnet rust... Out of interest, which dealer assessed your vehicle and started the claim?? That appears to make a massive difference. Its beyond me why it differs, but there you go. I...

Morning all, I have just purchased a 56 plate Passat with rust on the tailgate around the number plate lights as well as on the bottom. The arches has rust as well, not sure about the doors, not checked. I was aware that the tailgate should be covered under warranty but not sure about the arches? I...

Morning all, I have just purchased a 56 plate Passat with rust on the tailgate around the number plate lights as well as on the bottom. The arches has rust as well, not sure about the doors, not checked. I was aware that the tailgate should be covered under warranty but not sure about the arches? I...